Verizon phone service.

The Cliffside Park Message Board

[ View Thread ] [ Post Response ] [ Return to Index ] [ Read Prev Msg ] [ Read Next Msg ]

Verizon phone service.

Posted By: Pat Lewis
Date: Wednesday, 24 January 2001, at 12:18 p.m.

I don't usually complain about things, but my experiences with Verizon are driving me insane!!!! I have to vent.... It all started when I decided to add another phone line for my teenage daughter so the rest of the family could use the phone again. I called and set up an install date which was three weeks away. I didn't mind because it was to be a second line. On the day of the install I took the morning off work to be there to meet the service person during time range I was given. Nobody showed up. I called customer service, waited forever on hold, and finally was told that the serviceperson is really busy today and can't make it. At this point I am mad, but I reschedule for a date that is two and a half weeks away. In the meantime, I get my Verizon phone bill and on it is a charge for the install of a new line! When I called to get the charge taken off, the customer service representative told me that there is no record of the missed install date or my pending install date. How do these type of things happen in a company as large as Verizon? I am really disappointed in Verizon for treating me like my business is not valued.

Messages In This Thread

Verizon phone service.
Pat Lewis -- Wednesday, 24 January 2001, at 12:18 p.m.

Re: Verizon phone service.
Tony D. -- Wednesday, 24 January 2001, at 12:54 p.m.

Re: Verizon phone service.
Pat Lewis -- Friday, 26 January 2001, at 6:41 a.m.

Re: Verizon phone service.
Allison -- Friday, 26 January 2001, at 5:31 p.m.

Post Response

Your Name:
Your E-Mail Address:
Subject:
Message:
If you'd like to include a link to another page with your message, please provide both the URL address and the title of the page:
Optional Link URL:
Optional Link Title:
If you'd like to include an image (picture) with your message, please provide the URL address of the image file:
Optional Image URL:
If necessary, enter your password below:
Password:
If you'd like e-mail notification of responses, please check this box:

[ View Thread ] [ Post Response ] [ Return to Index ] [ Read Prev Msg ] [ Read Next Msg ]

Cliffside Park Message Board Discussion Forum is maintained by Cliffside Park Online with WebBBS 5.12.